In case management, what does 'client engagement' refer to?

Client engagement refers to the degree to which clients feel involved and committed to their treatment process. This concept highlights the importance of the client's active participation in their own care, fostering a sense of ownership and responsibility for their recovery. When clients are engaged, they are more likely to adhere to treatment recommendations, provide feedback, and collaborate with their case managers to set and achieve personal goals. This collaborative relationship is pivotal for successful outcomes in behavioral health, as it empowers clients to take an active role in their treatment journey.

Engagement can be influenced by various factors, including the therapeutic alliance between the case manager and the client, the relevance of the treatment to the client's life circumstances, and the client's motivation and readiness for change. Promoting engagement is crucial for improving compliance with treatment plans, as engaged clients tend to report higher satisfaction with services and better overall mental health outcomes.