Which of the following is an ethical guideline that a case manager must follow?

Confidentiality and informed consent are fundamental ethical guidelines that case managers must adhere to in their practice. These principles ensure that clients' personal information is protected and that they have the right to understand and agree to how their information will be used. Upholding confidentiality helps to build trust between the client and the case manager, which is crucial for effective service delivery.

Informed consent means that clients should be fully aware of the services provided, including potential risks and benefits, and they should voluntarily agree to participate in those services without any coercion. This fosters a collaborative relationship where clients feel empowered and valued in the decision-making process regarding their own care.

By committing to these ethical guidelines, case managers not only comply with professional standards but also promote a safe and respectful environment where clients can express themselves openly, leading to better outcomes in their treatment.